How is my order shipped?
How much is shipping?
Where do you ship to?
When will my order ship?
How do I edit or cancel an order?
Do you offer refunds or returns?
Why does my shirt smell funny?
How is my order shipped?
All orders are drop shipped from the print provider. In a nutshell, drop shipping is a retail fulfillment method based on direct shipping from the print provider to the customer. Instead of keeping stock ready for shipping or purchase, when you make a purchase, the order goes directly to the print provider, thus eliminating the need for order fulfillment, storage space and, in some cases, even production.
How much is shipping?
Shipping is $4 for a single item, and between $1.50 and $2.00 for each additional item, depending on the print provider. If you order multiple items and a different print provider is used for any of those items, a $4 shipping fee is charged by each provider. Expedited shipping is available at a substantially higher cost.
Where do you ship to?
Currently, we only ship to valid U.S. addresses.
When will my order ship?
The majority of products are shipped 2 – 7 business days from the date you place your order. Each print provider has a different daily cutoff time. In case an order is received before the daily cutoff time, it will count for that day. Orders submitted after the daily cutoff time are counted towards the following day. Holidays and high volume seasons may cause production times to be slower than average. Large orders of 12 items or more may have additional production times as well. If your order has not been updated or shipped after 7 days, please CONTACT us.
How do I edit or cancel an order?
simplyTRUTH provides print on demand service, therefore, all products are unique and produced per order. Returns or exchanges are not available if you ordered a wrong size, color, or simply don’t like the product. Our print providers don’t have inventory space to keep the unwanted items. However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues and such.
Do you offer refunds or returns?
Because of the nature of print on demand, products are produced to order and are therefore non-refundable. For this reason, please check your order carefully before submitting it.
Why does my shirt smell funny?
Some t-shirts printed via DTG (direct to garment) methods may have slight odors due to the pre-treatment and curing process that t-shirts go through in production. This is totally normal and will disappear after washing the product.